- New: AI Flow (Beta) feature – automate post-call actions with AI-powered flows (check documentation page)
- New: CRM Shortcut buttons in Agent Assist
- New: Customer Timeline in Agent Assist – View past interactions in one place (check documentation page)
- Improvement: “Filter Logged-In Queues” toggle now persists after reload and is only visible for formal agents.
- Improvement: Insights & Analytics: Couple improvements for the database and PowerBI template, please update with the .dacpac file to apply fixes!
- Various bug fixes and other improvements