Press Release: transforms Microsoft Teams into an omni-channel contact center!

February 1, 2022., Dutch Independent Software Vendor (ISV) and global Microsoft partner, launched a native Microsoft Teams app that elevates Teams into an omni-channel contact center. Allowing businesses to stay customer-centric and accelerate business workflows without leaving the familiar Teams environment

With, the Microsoft Teams platform is enhanced to become a full contact center solution, supporting all communication channels including voice and social messaging platforms (WhatsApp, Webchat, Facebook, SMS and Twitter) in a structured and unified way.

This is great! The accessibility of our sales and services staff has never been better. Our service improved because our agents get all the information, they need in Teams to support customers with complex campaigns.

  D. Lambrecht, Global Digital Transformation Manager, Fagron.

To remain customer-centric, a 360-degree customer view with real-time input from the central customer management application, allows your customers to become the focal point for your organization while giving you the ability to monitor real-time activity and providing easy access directly from Teams.

Integration with the Microsoft Power Platform accelerates business workflows and optimize business processes even further. Through this integration your agents perform actions such as creating new tickets, update timelines and opportunities within your central customer management system.

Sensitive data is available only to the appropriate personnel, protecting privacy while maintaining legal compliance and limiting operational risks. Having all communication into Teams minimizes the risk of “shadow IT” and ensure that your customer data is both secure and readily available.

“Ridiculously convenient and powerful. We moved all 20 of our offices to Contact Center within a day. It was very easy to do, and the CRM/Power Platform integration worked flawlessly.”

— J. Engelen (CEO Laspartners Multiweld) Contact Center has a super-fast implementation. You are up and running within minutes and profit from all the benefits immediately. There is no special learning curve for your agents when they are already familiar with the Microsoft Teams interface.

Interested or you want to try it yourself? Check our website: and choose “Getting Started” for a fully featured two-week free trial!

About us is a Dutch ISV and has a strategic partnership with Microsoft. has customers and partnerships globally.

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