ROGER365.io Documentation

Find information about updates, features and configuration manuals

Did you know we release a lot of new things regularly? If you would like to read the things we’ve created or fixed, check te latest release notes here.

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February 1, 2022. ROGER365.io, Dutch Independent Software Vendor (ISV) and global Microsoft partner, launched a native Microsoft Teams app that elevates Teams into an omni-channel contact center. Allowing businesses to stay customer-centric and accelerate business workflows without leaving the familiar Teams environment With ROGER365.io, the Microsoft Teams platform is enhanced to become a full contact […]

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Today we’re releasing our latest innovation on the ROGER365.io platform; Contact Center We see a lot of organisations migrating to Microsoft Teams Calling and replacing their legacy telephone system. Out of the box Teams offers a good base of telephony features, like auto attendant and queues. But for some organisations this isn’t enough. If you’re […]

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We’ve been busy creating great technical tutorial videos to help you configure our great features. They are now available in our Youtube channel. With only three short videos we show you how to Get Started and enroll into the ROGER365.io platform. Then you ready to create your first TouchPoints, for example enable webchat to Microsoft […]

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Our best wishes to you for 2021 from the ROGER365.io team, let’s make it a wonderfull year. We start the new year with adding a great new feature: Phonebook. With this new feature you can quickly search for contacts from your CRM system and instantly initiale a phonecall or chat conversation with the found contact. […]

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As we approach the last period of the year, the ROGER365 team announces some cool new features and improvements. More and more input comes from our customers and partners, and we’re thankfull for that. Pre-webchat formIn our latest release we’ve added the option to show a form with custom definable fields to ask the webchat […]

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With our whole team working from home, we keep developing new features and functionalities. Great to get feedback from our customers and partners who help us improving the ROGER365.io platform even more. Underneath you’ll find the most important news from this month. TouchPoint SMS It’s now possible to add SMS as an TouchPoint to the […]

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A nice feature of using ROGER365 is that you can make a distinction what to send to a webchat/whatsapp/twitter user and what to send to a team member. The downside of this is that you have to mention the bot @ROGER everytime you want to reply. With this tip, you’re life will get easier. One […]

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Until now WhatsApp for Business conversations could only be held when a customer initiated the conversation. But now it’s also possible to send a WhatsApp message to a user directly from the Microsoft Teams client. WhatsApp for Business allows you to send a templated message when you would like to initiate a conversation. These templates […]

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In the upcoming release which will be deployed early next week, we will add a great new feature named: Toastar for Teams. Many years our Toastar application was installed to connect a CRM system with Skype for Business or another telephony system. But now it’s also available for Microsoft Teams. When you are using Microsoft […]

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