- Change: Callers longest waiting are on top of the queue
- New: message in agent app when subscription is expiring
- Fix: Hovering the ‘Logged out’ agents are now shown correctly
- Fix: Missing consultative connect button on outbound transferred call
- Fix: Switching the Days in the calender overview fixed
- Fix: Name from CRM not shown when caller is in the queue
- Attendant Console Beta improvements:
- Favorites subtitle shows Teams status instead of department
- If Custom0 is empty it will not be shown in context card of CRM contact
- Hovering the Note icon now shows a part of the content
- Lookup on all words in customer name and Custom0
-> There a known issue with login into the ‘Search’ box in the Agent App: because of an expiring authentication token the user get’s an sign-in button every hour. We are currently working on a solution to solve this as soon as possible