- New: Whisper for Supervisor (beta)
- New: Temporary Workaround for Microsoft Bug when using Voice Recording (enable ‘Alt. Transfer Mode on Queue Action in Callflow)
- New: Webhook on Logging
- New: French language support
- New: Brazilian-Portugese language support
- New: Search option in Queue/+Agents
- Improvement: Contact search box improvement
- Improvement: General platform security & performance
- Fix: Dynamics365 replicator error when received a 403-error
- Fix: Social Messaging Wallboard showed wrong status
- Fix: Chatbot unable to import an exported file
- Fix: Unable to schedule holidays for next year
- Fix: Issues with some timezones
- Fix: Heatmap not mapped to the correct queue
- Fix: After transferring call, status doesn’t change to connected
- Fix: Unable to add more then 10 skills (skill based routing)
- Fix: Deleting skills doesn’t delete the selected skill
- Fix: Search options in Queues & Callflows doesn’t work