Release Notes 2024.16.1516 April 19th 2024

  • New: Target touchpoint option for AddTranscript action (check documentation page)
  • New: Contact Center application supports Spanish language
  • Improvement: Validation on callflow graphical designer
  • Fix: Time on hold counter not work as expected
  • Fix: Talktime differences between Agent summary and Agent detail reports
  • Fix: AddNote function not works with CRM contacts
  • Fix: Call control buttons go off the screen due to a lot of queued calls
  • Various bug fixes and other improvements