Release Notes 2024.40.1610 October 4th 2024

  • New: Make Call Virtual (Beta) action (check documentation page)
  • New: More details on failed Custom CRM Replicator requests
  • New: Functional permissions (RBAC) for Social Messaging and Toastar
  • New: Sentiment score in Hybrid Queues
  • New: Breaking change for Datawarehouse Reporting (download latest logic app templates)
  • Improvement: Refactor of CRM component for Contact Center
  • Improvement: Refactor of call handling for Contact Center
  • Improvement: Update of UI libraries
  • Improvement: Admin portal allows to select all agents in Queue settings
  • Improvement: Tooltip for long audio prompt names in flow designer
  • Fix: Concurrent send backslash trimmed in webchat conversation
  • Fix: Occasional problems with loading Queue reporting due to call recording
  • Fix: Missing WhatsApp DisplayName in Hybrid Queues
  • Fix: Assigned notes and pictures visible on other contacts
  • Fix: Outbound call not visible at Supervisor page
  • Fix: Powerframe not loading for an agent from different queue
  • Fix: Only one adaptive card is marked as closed while having several others
  • Various bug fixes and other improvements