- New: Make Call Virtual (Beta) action (check documentation page)
- New: More details on failed Custom CRM Replicator requests
- New: Functional permissions (RBAC) for Social Messaging and Toastar
- New: Sentiment score in Hybrid Queues
- New: Breaking change for Datawarehouse Reporting (download latest logic app templates)
- Improvement: Refactor of CRM component for Contact Center
- Improvement: Refactor of call handling for Contact Center
- Improvement: Update of UI libraries
- Improvement: Admin portal allows to select all agents in Queue settings
- Improvement: Tooltip for long audio prompt names in flow designer
- Fix: Concurrent send backslash trimmed in webchat conversation
- Fix: Occasional problems with loading Queue reporting due to call recording
- Fix: Missing WhatsApp DisplayName in Hybrid Queues
- Fix: Assigned notes and pictures visible on other contacts
- Fix: Outbound call not visible at Supervisor page
- Fix: Powerframe not loading for an agent from different queue
- Fix: Only one adaptive card is marked as closed while having several others
- Various bug fixes and other improvements