Release Notes 2025.03.1692 January 17th 2025

  • New: Agent Assist for Contact Center (check documentation page)
  • New: Refactor of search fields
  • Improvement: Supervisor options for outbound calls
  • Improvement: Validator for custom query filters for Agents & Agent Profiles (Beta) admin pages (update your Attendant App Registration)
  • Improvement: Configurable template for Email TouchPoint
  • Fix: Unable to load admin page of available users with RBAC role Agents ReadWrite
  • Fix: Wrong data, missing labels on cloned Schedule configuration
  • Fix: Missing scrollbar while assigning Skills to the agent
  • Various bug fixes and other improvements