Release Notes 2025.04.1705 January 24th 2025

  • New: Supervisor assist option for Contact Center (check documentation page)
  • New: Option for automatic recovery from “Not Ready” Agent status in admin portal (check documentation page)
  • New: “Mailto Link” Callback request type (check documentation page)
  • Improvement: Email type of Callback request support of variables
  • Improvement: Send Attachment button for Hybrid Queues
  • Fix: Adaptive card unsupported title with focused conversation
  • Various bug fixes and other improvements