- New: Supervisor assist option for Contact Center (check documentation page)
- New: Option for automatic recovery from “Not Ready” Agent status in admin portal (check documentation page)
- New: “Mailto Link” Callback request type (check documentation page)
- Improvement: Email type of Callback request support of variables
- Improvement: Send Attachment button for Hybrid Queues
- Fix: Adaptive card unsupported title with focused conversation
- Various bug fixes and other improvements