- New: Print option for graphical flow designer (check documentation page)
- New: Get Virtual Call Info action (check documentation page)
- New: Cancel Virtual Call action (check documentation page)
- New: Official release of Insights & Analytics (PowerBI) reporting module (check documnetation page)
- Improvement: Replace Virtual option for Queue action (check documentation page)
- Improvement: Audio Prompt option for Safe Transfer action (check documentation page)
- Improvement: Classification Remark for Agent Assist (check documentation page)
- Improvement: More languages and voices of Text to Speech for Audio Prompts
- Improvement: Values of assigned Agent Profile are reflected at Agents page
- Fix: Busy agent status after ending Outbound call
- Fix: Priority of Hybrid Queue interactions not respected
- Fix: Lack of colors at Queue heatmap reporting page
- Various bug fixes and other improvements