- General: Strict enforce of api.roger365.io when using the API
- New: Audio Prompts API in Swagger page
- New: Callflow action – Call to WhatsApp (Beta) (check documentation page)
- New: Callflow action – Store feedback (check documentation page)
- New: Messageflow action – Start voice call (Beta) (check documentation page)
- New: Sorting, searching, resizable columns for the Supervisor page
- New: Advanced search feature for Contact Center application (check documentation page)
- New: Action Buttons for Agent Assist (check documentation page)
- New: ClarifyGo’s call recording for Outbound Reporting pages
- New: User Synchronization for Call park admin page (check documentation page)
- Improvement: User Synchronization for Supervisors and Report Viewers at Queues admin page (check documentation page)
- Improvement: Support for multi-selection of Security Groups at the Agents admin page (check documentation page)
- Improvement: Support of Reporting pages for the mobile application
- Improvement: General improvement for the Teams presence integration in admin portal (check documentation page)
- Improvement: Support of protocol handler for the CRM’s Action Buttons (check documentation page)
- Improvement: Search & Selection cleared after call ends
- Improvement: Hybrid Queues now shows participant’s CRM DisplayName
- Improvement: Wallboard RBAC permission & Duplicate widget function
- Fix: Heatmap record color not visible after certain amount of calls
- Various bug fixes and other improvements