- New: Callflow from Library (check documentation page)
- New: Undo & Redo functionality for graphical flow designer (check documentation page)
- New: Preferred Agent Routing Success Ratio & Average Handling Time Wallboard widgets
- Improvement: Supervisor page supports smaller screen sizes
- Improvement: General improvement for time component
- Improvement: General improvement for Reset Failed Teams Presence feature (check documentation page)
- Fix: Cannot check AI results in Agent Assist
- Fix: Powerframe tab not on focus during first call of the day
- Fix: In certain scenarios Powerframe tab stays open after call has ended
- Insights & Analytics: Feedback data in database – please update your database to version 1.0.23 via .dacpac file!
- Various bug fixes and other improvements