- New: SMS OUT for Social Queues
- New: Silence Detection for Speech to Text Contact Center action (check documentation page)
- Improvement: Improved retry mechanism of Shift Synchronization feature
- Improvement: Improved layout of several admin pages
- Improvement: Copy phone number button in Conversation screen
- Fix: Occasional wrong screen after answering a call from a queue
- Fix: Issue with SSML type of Text to Speech Contact Center action
- Fix: Manager loop causes frozen Agent page in Contact Center app
- Fix: Active conversation loses focus on new outbound call
- Various bug fixes and other improvements