Version 28 (build 327), May 17th 2020

  • New: Big look-and-feel improvement webchat:
    • Minimize webchat
    • Visual alert message when new message is received
    • Sound alert when message is received
    • Upload media (images and PDF)
  • New: Meet-Now functionality. Instantly escalate to a Teams (video) meeting
  • Improvement: To keep the reporting transparent open conversations are now automatically closed after 24 hours
  • Improvement: In a CRM database a contact can have multiple entries. When multiple records are found, a pulldown menu must be shown in the standard adaptive card where all found records are displayed as:  ‘contactname, company’
  • Improvement: Performance and stability improvements