In our latest release we’ve added a HTTP trigger which can be added to the Dialogue Handler. When a new conversation is initiated we can send a JSON which includes information about the end user.
Especially when using this feature in combination with Microsoft Power Automate you can really create nice solutions. A few examples are:
- Retrieve information from a source (e.g. CRM) based on the phonenumber and add it to the conversation in Microsoft Teams
- Create a list in SharePoint or Excel of all incoming conversations
- Create activities in your CRM system
You can find additional information in the documentation pages.