Power Automate

In our latest release we’ve added a HTTP trigger which can be added to the Dialogue Handler. When a new conversation is initiated we can send a JSON which includes information about the end user.

Especially when using this feature in combination with Microsoft Power Automate you can really create nice solutions. A few examples are:

  • Retrieve information from a source (e.g. CRM) based on the phonenumber and add it to the conversation in Microsoft Teams
  • Create a list in SharePoint or Excel of all incoming conversations
  • Create activities in your CRM system

You can find additional information in the documentation pages.