archives

Various bug fixes and other improvements

Insights & Analytics: Agent Away status info added to agent view, to apply please update your database with the latest .dacpac file! Various bug fixes and other improvements

Fix: Problem with Classification items in the admin portal Various bug fixes and other improvements

Various bug fixes and other improvements

New: AI Summary feature for Social Messaging (check documentation page) New: Auto Assignment for Social conversations (check documentation page) New: Personal & Shared contact notes Fix: Some Social conversations not visible in Agent Assist Various bug fixes and other improvements

Insights & Analytics: New Agent Actions page, to apply please update your database with the latest .dacpac file! (check documentation page) Various bug fixes and other improvements

New: Add group members to favorites (check documentation page) Various bug fixes and other improvements

Improvement: Updated layout of the Agent Assist (check documentation page) Various bug fixes and other improvements

New: Classification action for the AI Flow feature (check documentation page) New: News button for Contact Center application Improvement: Change of the contact card component Improvement: New callflow templates (check documentation page) Fix: Powerframe tab not loading upon pressing on personal call history item Fix: Slow performance of adding agents at the Agents admin page [...]

New: OriginalCallerActive property for Wait For End action (check documentation page) Fix: Send attachment button does not work Various bug fixes and other improvements