archives

New: Classification Wallboard widget Improvement: Visual aspect of Note component has been adjusted Improvement: Callback request's variable can be resolved without active call Improvement: Advanced Search feature can search on Office location (check documentation page) Fix: Sort by agent status at the Supervisor page not working correctly Various bug fixes and other improvements

New: Copy contact's details New: CSAT (Feedback) Wallboard widget New: Multiple Powerframes for Social Queues (check documentation page) Insights & Analytics: Fixes and improvements - please update your database to version 1.0.24 via .dacpac file! Various bug fixes and other improvements

New: Callflow from Library (check documentation page) New: Undo & Redo functionality for graphical flow designer (check documentation page) New: Preferred Agent Routing Success Ratio & Average Handling Time Wallboard widgets Improvement: Supervisor page supports smaller screen sizes Improvement: General improvement for time component Improvement: General improvement for Reset Failed Teams Presence feature (check documentation [...]

Improvement: General mechanism improvements for Shift Synchronization (Beta) Fix: PhoneNumber variable not resolved in callback request form for favorite contact Various bug fixes and other improvements

New: Shift Synchronization (Beta) (check documentation page) New: Outbound calling for mobile application New: Label for System Message of SendMessageTo action (check documentation page) Improvement: Callflow designer does support Uri type in expressions Improvement: Fixes and improvements for HTTPAction Fix: In certain scenarios Facebook page cannot be loaded for integration Various bug fixes and other [...]

New: Call to SMS (Beta) (check documentation page) New: Call button in Hybrid Queues (check documentation page) New: Internal notes & mentions in Hybrid Queues (check documentation page) New: Cancel consultative transfer option (check documentation page) New: Customizable call actions (check documentation page) Improvement: AI Flow for outbound calls (check documentation page) Improvement: Informational icon [...]

New: Multiple Powerframe URLs (check documentation page) New: Default Agent Assist Profile for new agents in the platform Improvement: Customer Journey of Agent Assist displays Subflows Improvement: Support for new application type in Salesforce CRM integration (check documentation page) Insights & Analytics: General improvements & fixes - please download and apply latest .dacpac file! Various [...]

General: Strict enforce of api.roger365.io when using the API New: Audio Prompts API in Swagger page New: Callflow action - Call to WhatsApp (Beta) (check documentation page) New: Callflow action - Store feedback (check documentation page) New: Messageflow action - Start voice call (Beta) (check documentation page) New: Sorting, searching, resizable columns for the Supervisor [...]

New: User sync for Agent management (Beta) (check documentation page) Fix: In specific scenario Favorites contacts in Attendant Console may not be visible Fix: Redirect column missing in export of Caller Detail reporting page Insights & Analytics: New WFM page, please update with the .dacpac file to apply fixes! (check documentation page) Various bug fixes [...]

New: AI Flow (Beta) feature - automate post-call actions with AI-powered flows (check documentation page) New: CRM Shortcut buttons in Agent Assist New: Customer Timeline in Agent Assist - View past interactions in one place (check documentation page) Improvement: “Filter Logged-In Queues” toggle now persists after reload and is only visible for formal agents. Improvement: [...]