archives

New: Audio Prompt page shows which callflows uses specific audio prompt New: Search fields, sorting to columns and filters for the admin portal Fix: Callback request form problem during active call or wrap-up timer Fix: Problem with editing labels of external contacts at Attendant Console Various bug fixes and other improvements

New: Target touchpoint option for AddTranscript action (check documentation page) New: Contact Center application supports Spanish language Improvement: Validation on callflow graphical designer Fix: Time on hold counter not work as expected Fix: Talktime differences between Agent summary and Agent detail reports Fix: AddNote function not works with CRM contacts Fix: Call control buttons go [...]

New: Exclude chat history option for Social Messaging OpenAI action (check documentation page) New: AddTranscript action for Social Messaging (check documentation page) Fix: Problem with Teams application joining a call Fix: Records are only visible after changing time period for Agent summary Fix: Agent log doesn't show records from a single day Various bug fixes [...]

Improvement: Pop up warning message for clearing the graphical flow Improvement: Hold function handles better the call states Improvement: Callback request fill form Fix: Outbound call with call recording enabled doesn't work Fix: Supervisor can hear caller when its put on hold Fix: Supervisor is not disconnected after doing transfer to another person Fix: Too [...]

New: Conference call (Beta) option for Contact Center (check documentation page) New: Microsoft Entra CRM default connector (check documentation page) New: Reporting exports can be done in local time zone Fix: Webchat preform fields not saved correctly Various bug fixes and other improvements

New: Role-based access control for ROGER365.io admin portal (check documentation page) Fix: Wait for End action gives warning messages when its Version 1 Various bug fixes and other improvements

New: Exclude property for Wait For End action (check documentation page) New: Translate action for Social Messaging (check documentation page) Improvement: Version of graphical designers has been updated to latest version Fix: Callback request search field can search for only 100 Entra ID users Various bug fixes and other improvements

New: DTMF dial pad for outbound calls (Beta) (check documentation page) New: Possibility to set ring timeout for transfers (check documentation page) New: MessageBird v2 Touchpoint Improvement: Agent status improvement for (un)parked calls Various bug fixes and other improvements

Improvement: Sorting of agent is now alphabetically Various bug fixes and other improvements

Improvement: Better language matching for Contact Center based on Teams app language Improvement: Date format for Reporting page Fix: Call history records disappear for good as a result of hiding desired date Fix: Wrap-up timer stuck at 00:01 when call history tab was open Fix: Filter “Time range” for Reporting not work Fix: Reporting time [...]