archives

New: Call Parking for Contact Center (check documentation page) New: Various new parameters available in PowerFrame URL (check documentation page) Improvement: You can choose date range for your Exceptions & Holidays of Schedule (check documentation page) Various bug fixes and other improvements

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Improvement: Call history now contains call’s start time New: Azure OpenAI (Beta) action supports Chat Completion API (check Documentation page) Fix: Elements of Agent page sometimes could not load properly when the call did not ring any agent Various Bug fixes

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Change: Supervisor as participant hidden when Monitor/Whisper Improvement: Presence for Contact Center is more robust Various Bug fixes

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New: Social schedule now has IsHoliday option (check Documentation page) New: Supervisor screen shows outbound calls Fix: Manual workitem complete button Various Bug fixes

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New: Personal Call History New: Azure OpenAI Action Preview (Enterprise license only, check Documentation page) New: Contact Center Swagger API (eg for Agent settings and data for Wallboards, check Documentation page) Change: Creation of API keys with multiple scopes (check Documentation page) New: Queue Info action now includes ‘AgentsAvailable’ information (check Documentation page) Fix: Preferred agent with [...]

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New: Reporting Access Settings (check Documentation page) New: ServiceNow CRM Integration/Replicator New: Ringtone when placing outbound call Various bugfixes and other improvements

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New: Preferred Agent Routing (check documentation page) New: Last Agent Routing (check documentation page) New: Option for supervisor to logout agent from queue Improvement: Option tot delete and rename created Chatbots Various minor bug fixes

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New: Outbound reporting added New: SSML support for Text to Speech action Improvement: Added CSV separator in export CSV-file Improvement: Sorting of Attendant Console Favorites Improvement: Add label to added phonenumber in Attendant Favorites list Fix: Sometimes Talk Time in Wrap up displayed 0:00 Fix: Sometimes saving skills wasn’t working

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New: Text to Speech action in callflow editor (check documentation page) Improvement: Option to search for agents on Agent page. Also implemented pagination for performance improvement Fix: Queue page sometimes froze due to large amount of skills Fix: Sometimes a timeout occured when creating an agent summary report Fix: Darkmode for Agent app fixed (we [...]

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Change: Change in authentication button for Search box and Attendant Console (beta If you are running the Attendant beta, you must recreate your Azure app. Please run Option 1 from the documentation page again. Fix: Dialtone not cancelled when consultative transfer to PSTN was declined

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