New: Caller reporting category New: Markdown support for Hybrid Queues New: Informational popup while altering the name of Audio Prompt or Predefined message Improvement: Synchronized updates of Notes for Attendant Console Various bug fixes and other improvements
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Improvement: General improvement for Hybrid Queues Improvement: Small improvements for Database usage graph Improvement: Possibility to close open conversation while altering subflow configuration Fix: Reporting pages and personal Call history is in UTC time Various bug fixes and other improvements
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New: (Beta) Outbound Call Campaigns API (check documentation page) New: (Beta) Agent Profiles page for ROGER365 admin portal (check documentation page) Fix: Queue selector falling back to default CC Queue after doing refresh Fix: Mismatch in Y axis with exclude option for Agent summary report Various bug fixes and other improvements
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Improvement: Date formats in Contact Center are based on location (Teams language) Improvement: General improvement for Contact Center login page Fix: Powerframe tab reloading due to call state change Various bug fixes and other improvements
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New: Option to set labels for schedule records New: Labels property for Schedule actions New: Database usage summary graph in ROGER365 admin portal Improvement: General improvement of Schedule page at ROGER365 admin portal Fix: Problem with searching for specific security group in Contact Center Various bug fixes and other improvements
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New: Make Call Virtual (Beta) action (check documentation page) New: More details on failed Custom CRM Replicator requests New: Functional permissions (RBAC) for Social Messaging and Toastar New: Sentiment score in Hybrid Queues New: Breaking change for Datawarehouse Reporting (download latest logic app templates) Improvement: Refactor of CRM component for Contact Center Improvement: Refactor of [...]
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Improvement: Supervisor's Live call section does return correct call state Fix: Group and user selector at Transfer & Safe Transfer actions Various bug fixes and other improvements
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Improvement: General improvements for personal call history Improvement: Consistent pick up buttons for various call items Fix: WhatsApp consent not shown at Hybrid Queues Fix: Flow cannot be saved with Error transition setup on If action Fix: Default variables of Powerframe does not work with outbound calls Fix: Mixed languages in Agent's Calendar Fix: Callback [...]
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Improvement: Hold timer Fix: Cancel PSTN consult transfer could lead to 3-way call Fix: Rejection of outbound blind transfer didn’t show the right conversation page Fix: Participants list sometimes shows participant that already left the call Various bug fixes and other improvements
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Improvement: HTTPaction now has a timeout per request Improvement: Add CRM replicator to auditing Improvement: Agent Summary report has a filter to exclude Agents without data Improvement: Performance of Hybrid Queues Improvement: Callflow export now has option to export including all expressions Fix: Problem with wrong screen if ReportViewer rights are not set Various bug [...]
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