archives

Improvement: Better language matching for Contact Center based on Teams app language Improvement: Date format for Reporting page Fix: Call history records disappear for good as a result of hiding desired date Fix: Wrap-up timer stuck at 00:01 when call history tab was open Fix: Filter “Time range” for Reporting not work Fix: Reporting time [...]

New: Contact Center application now supports Dark & High contrast themes Fix: Outbound reporting exports not working for queue details and resource accounts Various bug fixes and other improvements

New: Import/export feature for Contact Center and Social Messaging flows Fix: Call/transfer to PSTN button not working in Search box Improvement: Search box supports editing values, and searching for 3 digits numbers Improvement: Searching for TouchPoints at admin’s portal Various bug fixes and other improvements

New: Call Parking for Contact Center (check documentation page) New: Various new parameters available in PowerFrame URL (check documentation page) Improvement: You can choose date range for your Exceptions & Holidays of Schedule (check documentation page) Various bug fixes and other improvements

Improvement: Call history now contains call’s start time New: Azure OpenAI (Beta) action supports Chat Completion API (check Documentation page) Fix: Elements of Agent page sometimes could not load properly when the call did not ring any agent Various Bug fixes

Change: Supervisor as participant hidden when Monitor/Whisper Improvement: Presence for Contact Center is more robust Various Bug fixes

New: Social schedule now has IsHoliday option (check Documentation page) New: Supervisor screen shows outbound calls Fix: Manual workitem complete button Various Bug fixes

New: Personal Call History New: Azure OpenAI Action Preview (Enterprise license only, check Documentation page) New: Contact Center Swagger API (eg for Agent settings and data for Wallboards, check Documentation page) Change: Creation of API keys with multiple scopes (check Documentation page) New: Queue Info action now includes ‘AgentsAvailable’ information (check Documentation page) Fix: Preferred agent with [...]

New: Reporting Access Settings (check Documentation page) New: ServiceNow CRM Integration/Replicator New: Ringtone when placing outbound call Various bugfixes and other improvements

New: Preferred Agent Routing (check documentation page) New: Last Agent Routing (check documentation page) New: Option for supervisor to logout agent from queue Improvement: Option tot delete and rename created Chatbots Various minor bug fixes