archives

New: Outbound reporting added New: SSML support for Text to Speech action Improvement: Added CSV separator in export CSV-file Improvement: Sorting of Attendant Console Favorites Improvement: Add label to added phonenumber in Attendant Favorites list Fix: Sometimes Talk Time in Wrap up displayed 0:00 Fix: Sometimes saving skills wasn’t working

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New: Text to Speech action in callflow editor (check documentation page) Improvement: Option to search for agents on Agent page. Also implemented pagination for performance improvement Fix: Queue page sometimes froze due to large amount of skills Fix: Sometimes a timeout occured when creating an agent summary report Fix: Darkmode for Agent app fixed (we [...]

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Change: Change in authentication button for Search box and Attendant Console (beta If you are running the Attendant beta, you must recreate your Azure app. Please run Option 1 from the documentation page again. Fix: Dialtone not cancelled when consultative transfer to PSTN was declined

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-> There a known issue with login into the ‘Search’ box in the Agent App: because of an expiring authentication token the user get’s an sign-in button every hour. We are currently working on a solution to solve this as soon as possible

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Improvement: Pasting a phone number in searchfield which contains special characters possible (eg. 06-12345678) Improvement: Removed toggle button for informal queues on queue selector in Agent UI Fix: SourceID field was missing in powerframe URL Fix: Search & Attendant will reauthenticate automatically every hour to avoid manual Sign In Fix: Call duration in supervisor tab [...]

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New: Beta release of new Attendant Console Fix: Agent UI only showed english interface Fix: Unable to create new Text-to-Speech audio prompts Fix: Partial holiday or exception caused holiday to be empty

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Improvements on agent app where sometimes workitems where shown or didn’t close Improvements on specific transfer actions Check this overview for known limitations regarding transferring General architectural platform improvements

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Fix: on supervisor screen not showing callduration Fix: for flickering PowerFrame Various bugfixes regarding transferring calls

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New: Safe Transfer in Agent app (blind transfers stay visible in Interaction Column until answered) New: Ringtone during transfer New: US-Region Satellite node

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New: Prioritize calls in Queue New: Change agent order in admin portal for Serial Routing Bug: Zoho CRM replicator

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