archives

Insights & Analytics: New Agent Actions page, to apply please update your database with the latest .dacpac file! (check documentation page) Various bug fixes and other improvements

New: Add group members to favorites (check documentation page) Various bug fixes and other improvements

Improvement: Updated layout of the Agent Assist (check documentation page) Various bug fixes and other improvements

New: Classification action for the AI Flow feature (check documentation page) New: News button for Contact Center application Improvement: Change of the contact card component Improvement: New callflow templates (check documentation page) Fix: Powerframe tab not loading upon pressing on personal call history item Fix: Slow performance of adding agents at the Agents admin page [...]

New: OriginalCallerActive property for Wait For End action (check documentation page) Fix: Send attachment button does not work Various bug fixes and other improvements

Improvement: Visual message about failed outbound call Various bug fixes and other improvements

New: Classification Wallboard widget Improvement: Visual aspect of Note component has been adjusted Improvement: Callback request's variable can be resolved without active call Improvement: Advanced Search feature can search on Office location (check documentation page) Fix: Sort by agent status at the Supervisor page not working correctly Various bug fixes and other improvements

New: Copy contact's details New: CSAT (Feedback) Wallboard widget New: Multiple Powerframes for Social Queues (check documentation page) Insights & Analytics: Fixes and improvements - please update your database to version 1.0.24 via .dacpac file! Various bug fixes and other improvements

New: Callflow from Library (check documentation page) New: Undo & Redo functionality for graphical flow designer (check documentation page) New: Preferred Agent Routing Success Ratio & Average Handling Time Wallboard widgets Improvement: Supervisor page supports smaller screen sizes Improvement: General improvement for time component Improvement: General improvement for Reset Failed Teams Presence feature (check documentation [...]

Improvement: General mechanism improvements for Shift Synchronization (Beta) Fix: PhoneNumber variable not resolved in callback request form for favorite contact Various bug fixes and other improvements