archives

New: Make Call Virtual (Beta) action (check documentation page) New: More details on failed Custom CRM Replicator requests New: Functional permissions (RBAC) for Social Messaging and Toastar New: Sentiment score in Hybrid Queues New: Breaking change for Datawarehouse Reporting (download latest logic app templates) Improvement: Refactor of CRM component for Contact Center Improvement: Refactor of [...]

Improvement: Supervisor's Live call section does return correct call state Fix: Group and user selector at Transfer & Safe Transfer actions Various bug fixes and other improvements

Improvement: General improvements for personal call history Improvement: Consistent pick up buttons for various call items Fix: WhatsApp consent not shown at Hybrid Queues Fix: Flow cannot be saved with Error transition setup on If action Fix: Default variables of Powerframe does not work with outbound calls Fix: Mixed languages in Agent's Calendar Fix: Callback [...]

Improvement: Hold timer Fix: Cancel PSTN consult transfer could lead to 3-way call Fix: Rejection of outbound blind transfer didn’t show the right conversation page Fix: Participants list sometimes shows participant that already left the call Various bug fixes and other improvements

Improvement: HTTPaction now has a timeout per request Improvement: Add CRM replicator to auditing Improvement: Agent Summary report has a filter to exclude Agents without data Improvement: Performance of Hybrid Queues Improvement: Callflow export now has option to export including all expressions Fix: Problem with wrong screen if ReportViewer rights are not set Various bug [...]

Improvement: Deleted Azure user is hunted as not available Improvement: Removed MessageBird Sandbox because deprecation by MessageBird Fix: Sometimes Resource Account isn't shown in Callflow list Various bug fixes and other improvements

New: Automatic updates of personal call history New: Usages option for Schedules and Callflows pages New: Short explanatory label for Busy statuses at Agent log report Improvement: More filters across ROGER365 admin portal Improvement: Callback request general adjustment Fix: Attendant Console search field now returns CRM contacts when having asterisk (*) in query Fix: Option [...]

New: More descriptive error messages across ROGER365 admin portal Fix: Contact actions buttons fell to next row upon highlighting the contact Fix: Data of Teams Touchpoints not visible using all filter at Social Messaging Reporting page' Various bug fixes and other improvements

Improvement: Users with full admin access to Facebook page now can create integrations with ROGER365 Change: Query string parameters for Reporting changed to improve consistency and accuracy Fix: Problem with Time range filter on Agent summary report Fix: Problem with callback request form values being overridden due to change of call state Fix: Time format [...]

New: Audit log page for ROGER365.io admin portal New: Add to favorites feature for personal call history Improvement: Get Queue position better determines position Improvement: TransferFailed returns agent state Fix: Supervisors are sometimes not visible at Queue configuration Fix: Agents from different queues were visible at Supervisor page with filter on specific Queue Various bug [...]