archives

General: Phasing out of Datawarehouse Reporting - June 1st, 2026 New: Agent status after declining call invite (check documentation page) Improvement: Upgrade of the ROGER365.io admin portal Fix: Missing Queue Service level at Supervisor page Fix: Missing timer for call records waiting in the Queue Fix: Custom Power Frame labels are no longer visible Fix: [...]

New: Last Conversation Data Contact Center action (check documentation page) Improvement: Optimization of the Agent frontend requests Fix: Cannot send callback request (webhook) without an active call Fix: Variables not filled for Email callback request Fix: Error message while sending internal message during webchat conversation Fix: Incorrect state while holding a supervised call Various bug [...]

Insights & Analytics: Database update PowerShell script has been improvement, download latest ReportingPackage to obtain Various bug fixes and other improvements

Various bug fixes and other improvements

Insights & Analytics: Agent Away status info added to agent view, to apply please update your database with the latest .dacpac file! Various bug fixes and other improvements

Fix: Problem with Classification items in the admin portal Various bug fixes and other improvements

Various bug fixes and other improvements

New: AI Summary feature for Social Messaging (check documentation page) New: Auto Assignment for Social conversations (check documentation page) New: Personal & Shared contact notes Fix: Some Social conversations not visible in Agent Assist Various bug fixes and other improvements

Insights & Analytics: New Agent Actions page, to apply please update your database with the latest .dacpac file! (check documentation page) Various bug fixes and other improvements

New: Add group members to favorites (check documentation page) Various bug fixes and other improvements