archives

Improvement: General mechanism improvements for Shift Synchronization (Beta) Fix: PhoneNumber variable not resolved in callback request form for favorite contact Various bug fixes and other improvements

New: Shift Synchronization (Beta) (check documentation page) New: Outbound calling for mobile application New: Label for System Message of SendMessageTo action (check documentation page) Improvement: Callflow designer does support Uri type in expressions Improvement: Fixes and improvements for HTTPAction Fix: In certain scenarios Facebook page cannot be loaded for integration Various bug fixes and other [...]

New: Call to SMS (Beta) (check documentation page) New: Call button in Hybrid Queues (check documentation page) New: Internal notes & mentions in Hybrid Queues (check documentation page) New: Cancel consultative transfer option (check documentation page) New: Customizable call actions (check documentation page) Improvement: AI Flow for outbound calls (check documentation page) Improvement: Informational icon [...]

New: Multiple Powerframe URLs (check documentation page) New: Default Agent Assist Profile for new agents in the platform Improvement: Customer Journey of Agent Assist displays Subflows Improvement: Support for new application type in Salesforce CRM integration (check documentation page) Insights & Analytics: General improvements & fixes - please download and apply latest .dacpac file! Various [...]

General: Strict enforce of api.roger365.io when using the API New: Audio Prompts API in Swagger page New: Callflow action - Call to WhatsApp (Beta) (check documentation page) New: Callflow action - Store feedback (check documentation page) New: Messageflow action - Start voice call (Beta) (check documentation page) New: Sorting, searching, resizable columns for the Supervisor [...]

New: User sync for Agent management (Beta) (check documentation page) Fix: In specific scenario Favorites contacts in Attendant Console may not be visible Fix: Redirect column missing in export of Caller Detail reporting page Insights & Analytics: New WFM page, please update with the .dacpac file to apply fixes! (check documentation page) Various bug fixes [...]

New: AI Flow (Beta) feature - automate post-call actions with AI-powered flows (check documentation page) New: CRM Shortcut buttons in Agent Assist New: Customer Timeline in Agent Assist - View past interactions in one place (check documentation page) Improvement: “Filter Logged-In Queues” toggle now persists after reload and is only visible for formal agents. Improvement: [...]

Improvement: CRM Phonenumber label mapping on Agent Assist Improvement: Better End-user notification when accessing app without the sufficient Enterprise app permissions. Improvement: Insights&Analytics can have duplicate records when importing. Download updated package from the admin portal and run DB update. Various bug fixes and other improvements

New: Intelligent Formal Activation feature (check documentation page) New: Filter calls by logged-in queues (check documentation page) Improvement: Getting Teams presence of group members is faster Improvement: Icon for the status received from Mappings (Beta) feature Fix: Wallboard not receiving updates in reasonable time Insights & Analytics: Couple improvements for the database and PowerBI template, [...]

New: Mapping of Teams status to ROGER365 status (Beta) (check documentation page) New: Expected Wait property for Get Queue Info action (check documentation page) New: Agent Summary widget for the Wallboard Improvement: General improvements for the Wallboard Fix: Auto recovery for Not Ready status triggered upon manual status change during call invite Fix: Set language [...]