archives

Improvement: CRM Phonenumber label mapping on Agent Assist Improvement: Better End-user notification when accessing app without the sufficient Enterprise app permissions. Improvement: Insights&Analytics can have duplicate records when importing. Download updated package from the admin portal and run DB update. Various bug fixes and other improvements

New: Intelligent Formal Activation feature (check documentation page) New: Filter calls by logged-in queues (check documentation page) Improvement: Getting Teams presence of group members is faster Improvement: Icon for the status received from Mappings (Beta) feature Fix: Wallboard not receiving updates in reasonable time Insights & Analytics: Couple improvements for the database and PowerBI template, [...]

New: Mapping of Teams status to ROGER365 status (Beta) (check documentation page) New: Expected Wait property for Get Queue Info action (check documentation page) New: Agent Summary widget for the Wallboard Improvement: General improvements for the Wallboard Fix: Auto recovery for Not Ready status triggered upon manual status change during call invite Fix: Set language [...]

Improvement: Informational message on Incoming TouchPoint while being part of Social Queue and Save transcripts option is disabled Improvement: Adaptive card & CRM functionality for the Email TouchPoint Improvement: Agent Profiles section for Swagger API tool Fix: Workaround for the Microsoft bug regarding faulty screen after disconnection of the caller side Fix: Sign-in button not [...]

New: Wallboard feature for ROGER365 admin portal (check documentation page) Improvement: Search input for dropdowns in ROGER365 admin portal Various bug fixes and other improvements

New: Multi-language Classification (check documentation page) Improvement: Social Queue statistics for Contact Center application Fix: Agent Assist history issues with Use CRM result for History option enabled Fix: Webhook after call end event not triggered in form-based callflows Various bug fixes and other improvements

New: Groups of Favorites contacts for Attendant Console (check documentation page) New: Graph Email configuration (check documentation page) New: Visual expression parsing for graphical flow designer Improvement: CRM labels visible on CRM contact card Improvement: Callflow transitions split into two which are not connected via Merge action now breaks callflow Insights & Analytics: Fixes for [...]

New: Out of Office (beta) Teams status in Contact Center application New: Contact Center application supports smaller screen sizes (check documentation page) New: Spotler WhatsApp TouchPoint (check documentation page) New: Drag & Drop feature for Supervisor page (check documentation page) New: Labels for phone numbers of CRM contact (check documentation page) Improvement: Callback request body [...]

New: Edit skill for Supervisor page (check documentation page) Improvement: Use CRM result for History option for Agent Assist (check documentation page) Improvement: Insights & Analytics now has additional reports for Social and Classification. Please update with new dacpac file from the admin portal Various bug fixes and other improvements

New: Collapsible left panel of the application (check documentation page) New: Copy & Paste functionality for graphical flow designers (check documentation page) New: Service level for Social Queues (check documentation page) Improvement: Call park admin page now supports Azure groups selection Improvement: General improvement of the Participant section Improvement: Outbound ring timeout option with call [...]