archives

New: Social records added to History tab New: Multi-Step CRM Resolution (check documentation page) New: Language aware routing option for the Queue action (check documentation page) Improvement: Get Queue Info action adjusted to support Language Aware Routing option (check documentation page) Improvement: Multilingual voices support for Text to Speech Audio Prompts Various bug fixes and [...]

New: Rerun failed AI Flow instances (check documentation page) New: ROGER365.io MCP integration (check documentation page) New: Silence Detection for Voice Recording Contact Center action (check documentation page) New: Queue membership data for Agents admin page (check documentation page) Improvement: Multiline message support in Social Queues Improvement: Improvement for Advanced Search feature Improvement: Improvement for [...]

New: Social Summary API Export (check documentation page) New: Default Text to Speech settings for Audio Prompts admin page (check documentation page) Improvement: Mechanism for updating user profile image Improvement: Optimizied getting social conversation transcripts Fix: Temporary unresponsiveness of the callflow designer in large tenants when using Transfer actions Fix: Missing scrollbars for Supervisor's Voice [...]

New: SMS OUT for Social Queues New: Silence Detection for Speech to Text Contact Center action (check documentation page) Improvement: Improved retry mechanism of Shift Synchronization feature Improvement: Improved layout of several admin pages Improvement: Copy phone number button in Conversation screen Fix: Occasional wrong screen after answering a call from a queue Fix: Issue [...]

General: Phasing out of Datawarehouse Reporting - June 1st, 2026 New: Microsoft Copilot TouchPoint (check documentation page) New: Agent status after declining call invite (check documentation page) Improvement: Upgrade of the ROGER365.io admin portal Fix: Missing Queue Service level at Supervisor page Fix: Missing timer for call records waiting in the Queue Fix: Custom Power [...]

New: Last Conversation Data Contact Center action (check documentation page) Improvement: Optimization of the Agent frontend requests Fix: Cannot send callback request (webhook) without an active call Fix: Variables not filled for Email callback request Fix: Error message while sending internal message during webchat conversation Fix: Incorrect state while holding a supervised call Various bug [...]

Insights & Analytics: Database update PowerShell script has been improvement, download latest ReportingPackage to obtain Various bug fixes and other improvements

Various bug fixes and other improvements

Insights & Analytics: Agent Away status info added to agent view, to apply please update your database with the latest .dacpac file! Various bug fixes and other improvements

Fix: Problem with Classification items in the admin portal Various bug fixes and other improvements