archives

New: Preferred Agent Routing (check documentation page) New: Last Agent Routing (check documentation page) New: Option for supervisor to logout agent from queue Improvement: Option tot delete and rename created Chatbots Various minor bug fixes

New: Outbound reporting added New: SSML support for Text to Speech action Improvement: Added CSV separator in export CSV-file Improvement: Sorting of Attendant Console Favorites Improvement: Add label to added phonenumber in Attendant Favorites list Fix: Sometimes Talk Time in Wrap up displayed 0:00 Fix: Sometimes saving skills wasn’t working

New: Text to Speech action in callflow editor (check documentation page) Improvement: Option to search for agents on Agent page. Also implemented pagination for performance improvement Fix: Queue page sometimes froze due to large amount of skills Fix: Sometimes a timeout occured when creating an agent summary report Fix: Darkmode for Agent app fixed (we [...]

Change: Change in authentication button for Search box and Attendant Console (beta If you are running the Attendant beta, you must recreate your Azure app. Please run Option 1 from the documentation page again. Fix: Dialtone not cancelled when consultative transfer to PSTN was declined

-> There a known issue with login into the ‘Search’ box in the Agent App: because of an expiring authentication token the user get’s an sign-in button every hour. We are currently working on a solution to solve this as soon as possible

Improvement: Pasting a phone number in searchfield which contains special characters possible (eg. 06-12345678) Improvement: Removed toggle button for informal queues on queue selector in Agent UI Fix: SourceID field was missing in powerframe URL Fix: Search & Attendant will reauthenticate automatically every hour to avoid manual Sign In Fix: Call duration in supervisor tab [...]

New: Beta release of new Attendant Console Fix: Agent UI only showed english interface Fix: Unable to create new Text-to-Speech audio prompts Fix: Partial holiday or exception caused holiday to be empty

Improvements on agent app where sometimes workitems where shown or didn’t close Improvements on specific transfer actions Check this overview for known limitations regarding transferring General architectural platform improvements

Fix: on supervisor screen not showing callduration Fix: for flickering PowerFrame Various bugfixes regarding transferring calls

New: Safe Transfer in Agent app (blind transfers stay visible in Interaction Column until answered) New: Ringtone during transfer New: US-Region Satellite node