archives

Improvements on agent app where sometimes workitems where shown or didn’t close Improvements on specific transfer actions Check this overview for known limitations regarding transferring General architectural platform improvements

Fix: on supervisor screen not showing callduration Fix: for flickering PowerFrame Various bugfixes regarding transferring calls

New: Safe Transfer in Agent app (blind transfers stay visible in Interaction Column until answered) New: Ringtone during transfer New: US-Region Satellite node

New: Prioritize calls in Queue New: Change agent order in admin portal for Serial Routing Bug: Zoho CRM replicator

New: Safe Transfer action in CallFlow editor

Fixed: incorrect sign-in message when accessing admin portal

New: Integration with ClarifyGO New: Offer longest waiting from multiple logged in queues Various bugfixes and improvements

New: Redesigned admin portal menu structure Various bugfixes and improvements

New: Admin homepage shows concurrent calls Fix: Outbound calls is not started multiple times when fast clicking

New: Added Active Directory group searching in Agent UI Various small bugfixes and improvements