archives

General platform performance improvements Improvement: Deployments for customers in Australia Fix: Unable to change Callback settings in Admin portal Fix: Unable to perform blind transfer Fix: Due to chromium update, Powerframe lost functionality when using in browser Fix: Agent app issues when using screen with large resolution

New: Whisper for Supervisor (beta) New: Temporary Workaround for Microsoft Bug when using Voice Recording (enable ‘Alt. Transfer Mode on Queue Action in Callflow) New: Webhook on Logging New: French language support New: Brazilian-Portugese language support New: Search option in Queue/+Agents Improvement: Contact search box improvement Improvement: General platform security & performance Fix: Dynamics365 replicator [...]

New: Supervisor settings (Documentation) New: Speech to Text (Documentation) New: Transferring outbound calls Add option to postback info from adaptive card Fix: Unable to create API keys Various bug fixes

Change way how open conversations can be closed via admin portal Added option to configure holiday on contact center formbased callflow Fixed average waiting time in contact center reporting Fixed showing wrapup timer while not configured Various minor bugfixes

Added option to configure UTC time to reset agent statistics Added german translation in CC app for Agent, Supervisor and Reporting Fixed Average Waiting time in CC Reporting Fixed Agent Manual Wrapup timer in Agent UI V2 Enable HTTP strict transport (security improvement)

Added preview link to new Agent UI Workaround for Microsoft Bug Compliancy API (voicerecording) Fix for finished workitems which remained open Various bugfixes

New versioning introduced Added Merge Action in Callflow editor Added Error Action in Callflow editor Various bugfixes

New: Voice Record action in Graphical Callflow editor New: Limitation for supervisors and reporters: only show queues when they are also added as agent Fix: Improved way of retrieving profile pictures

New: Language support for Contact Center App. Currently English and Dutch Various improvements regarding graphical callflow editor

Fix: Live calls on supervisor page Fix: Agent order in serial routing