archives

New: Integration with ClarifyGO New: Offer longest waiting from multiple logged in queues Various bugfixes and improvements

New: Redesigned admin portal menu structure Various bugfixes and improvements

New: Admin homepage shows concurrent calls Fix: Outbound calls is not started multiple times when fast clicking

New: Added Active Directory group searching in Agent UI Various small bugfixes and improvements

New: New UI for Social Messaging Flow Editor Fix: Fix when using multiple MessageBird accounts Fix: Reason code wasn’t displayed in Agent, Supervisor en Reporting

New: Adaptive card posted in ROGER channels when eval or subscription expires Change: Audio Prompt option ‘Stop playing after x Seconds’ must have minimum value of 10 seconds Improvement: A failing presence subscription will not disable the whole presence integration Improvement: Webhook on logging now includes headername and headervalue

New: Message in Agent UI when evaluation or contract is about to expire New: Option to add a label to a custom contact in favorite list Fix: Unable to disable Extend Wrapup timer Fix: Error with webchat pre-chat form without variables Fix: Issue with Hubspot integration

General platform performance improvements Improvement: Deployments for customers in Australia Fix: Unable to change Callback settings in Admin portal Fix: Unable to perform blind transfer Fix: Due to chromium update, Powerframe lost functionality when using in browser Fix: Agent app issues when using screen with large resolution

New: Whisper for Supervisor (beta) New: Temporary Workaround for Microsoft Bug when using Voice Recording (enable ‘Alt. Transfer Mode on Queue Action in Callflow) New: Webhook on Logging New: French language support New: Brazilian-Portugese language support New: Search option in Queue/+Agents Improvement: Contact search box improvement Improvement: General platform security & performance Fix: Dynamics365 replicator [...]

New: Supervisor settings (Documentation) New: Speech to Text (Documentation) New: Transferring outbound calls Add option to postback info from adaptive card Fix: Unable to create API keys Various bug fixes