archives

Change way how open conversations can be closed via admin portal Added option to configure holiday on contact center formbased callflow Fixed average waiting time in contact center reporting Fixed showing wrapup timer while not configured Various minor bugfixes

Added option to configure UTC time to reset agent statistics Added german translation in CC app for Agent, Supervisor and Reporting Fixed Average Waiting time in CC Reporting Fixed Agent Manual Wrapup timer in Agent UI V2 Enable HTTP strict transport (security improvement)

Added preview link to new Agent UI Workaround for Microsoft Bug Compliancy API (voicerecording) Fix for finished workitems which remained open Various bugfixes

New versioning introduced Added Merge Action in Callflow editor Added Error Action in Callflow editor Various bugfixes

New: Voice Record action in Graphical Callflow editor New: Limitation for supervisors and reporters: only show queues when they are also added as agent Fix: Improved way of retrieving profile pictures

New: Language support for Contact Center App. Currently English and Dutch Various improvements regarding graphical callflow editor

Fix: Live calls on supervisor page Fix: Agent order in serial routing

New: Integration with MessageBird (Whatsapp for Business) Improvement: Prevent callflows from having the same name Improvement: Added Timeout node on Queue Action Fix: Various fixed on the Graphical CallFlow editor

Fix: Worklog items in Agent app were not always closed after a call Various general improvements

Fix: Declined calls not reported correctly Fix: Bug causing slow responses on platform Improvement: Teams app shows ‘Evaluation Ended’ when evaluation is expired