archives

New: Filter on supervisor page for queues New: Replacement of uploaded wav promtp available Change: Adding Contact URL for CRM Replicator no longer mandatory Change: Per licensed queue a maximum of 3 resource accounts are allowed Improvement: Add a logout button on contact center access denied page Fix: ‘Ringing at’ available again

New: CRM Connector for Hubspot Change: Salesforce CRM connector synchronization between email and sipaddress Fix: Sandbox cm.com working again Fix: Unable to redirect external calls

New; CRM Connector for Zoho CRM

Change: New enrollment does not require to first enter contact data. Proces starts instantly with logging in with Microsoft Account Improvement: Changed the way  calls are transferred from the queue to an agent Improvement: Searching security groups and users now support large amount Improvement: Option to copy weekday schedules Various small fixes

New: Language selection in callflow, so you can apply correct audio prompts Improvement: UI improvement agent (Ringing at:)

New: Webchat TouchPoint you can disable ‘participant connected/disconnected’ notification Improvement: SalesForce connector no limit of persons per account Improvement: CallId can be used as queryparameter in PowerFrame URL Improvement: Reason code is visible in Supervisor App Fix: Powerframe no longer refreshes on every change Fix: Issue with timezones on supervisor reporting page

New: API for extracting Contact Center reporting (Documentation) New: Add ‘holiday’ option in schedules. Can already be used in flow for Social Messaging and soon also for Contact Center Improvement: Salesforce CRM Replicator Improvement: Exact Online CRM Replicator Fix: Various improvements for Contact Center

Improvement: Sorting Whatsapp templates alphabetically Improvement: New created agents by default have the ‘Off Work’ status Fix: Reporting page admin portal timeout when querying large timeframe Fix: Execution of double end actions Fix: Agent status not changing to not ready after not answering a call Change: Remove download to Contact Center Manifest file. Instead download [...]

New: Skill based Routing for Contact Center Queues New: CRM Replicator for Exact Online Various minor bugfixes and improvements

New: Profile pictures are shown in the Agent and Supervisor tab Improvement: Filters on the supervisor tab are saved Improvement: Active call on agent tab is persistent when closing / opening Improvement: Show reason codes at agent overview when status is away Improvement: On the Live Call overview, the state ‘on hold’ is added Improvement: [...]