archives

New: SMS TouchPoint available New: Create Timeout on Waitinput (eg. when an Teams agent does not respond within x time, the webchat user can receive a notification) Improvement: Renamed ‘My FAQ’s’ to ‘Chatbot’

New: When you install the ROGER365 App and add it to a channel, a tab showing the Wallboard is automatically added to that channel New: You’re able to change the contactpersons information New: The webchat has a new icon in the topbar: a user can enlarge the webchat window New: Added option to download the [...]

Improvement: Microsoft Teams is removed from the TouchPoints menu item and has become a top-level item in the portal

New: WhatsApp Out. You can now send/initiate WhatsApp messages from the Teams channel via the ROGER365 bot New: Adaptive Card Designer New: Closed event in Flowchart designer. After closing a conversation you can trigger an action like send a message of PowerHook Improvement: Toastar for Teams: Sometimes users have multiple accounts, when this occurs we [...]

New: A new option is introduced to select default flows from a library, so no need to configure a flow manually Available templates will be expanded soon New: We’ve added the following wrapper actions to the flowchart designer: ScheduleAction FAQAction SentimentAnalysisAction GetTranscriptAction GetPageVisitsAction Fix: When a user deletes the last knowledgebase, it wasn’t possible to [...]

Improvement: Removed the initial values input fields on the definition of general variables in the flowchart Fix: Problem fixed where webchat didn’t update the ‘chat started at’ info in Teams Fix: Fix where the ‘close conversations’ option on the TouchPoint didn’t work Fix: Fix the infinite loop while retrieving AD groups in the Toastar for Teams config [...]

Improvement: Performance and stability improvements Fix: Fixed issue that profile picture wasn’t shown in the admin portal

New: Twitter TouchPoint available Improvement: Simplified the “setAction” action within the flowchart by removing the “Expression destination variable”. Improvement: Performance and stability improvements Fix: Fixes on missing uploaded images Improvement: Improvements on adaptive cards Improvement: Reporting module Improvement: Conversation calculations

New: Option to insert PowerHook (webhook) to trigger an external application or workflow New: Custom CRM: connect your own CRM system via the provided API keys Improvement: New look and feel of the admin portal Improvement: Simplified the “setAction” action within the flowchart by removing the “Expression destination variable”. Improvement: Reporting; option to generate reporting [...]

New: Big look-and-feel improvement webchat: Minimize webchat Visual alert message when new message is received Sound alert when message is received Upload media (images and PDF) New: Meet-Now functionality. Instantly escalate to a Teams (video) meeting Improvement: To keep the reporting transparent open conversations are now automatically closed after 24 hours Improvement: In a CRM [...]