archives

Change: Change in authentication button for Search box and Attendant Console (beta If you are running the Attendant beta, you must recreate your Azure app. Please run Option 1 from the documentation page again. Fix: Dialtone not cancelled when consultative transfer to PSTN was declined

-> There a known issue with login into the ‘Search’ box in the Agent App: because of an expiring authentication token the user get’s an sign-in button every hour. We are currently working on a solution to solve this as soon as possible

Improvement: Pasting a phone number in searchfield which contains special characters possible (eg. 06-12345678) Improvement: Removed toggle button for informal queues on queue selector in Agent UI Fix: SourceID field was missing in powerframe URL Fix: Search & Attendant will reauthenticate automatically every hour to avoid manual Sign In Fix: Call duration in supervisor tab [...]

New: Beta release of new Attendant Console Fix: Agent UI only showed english interface Fix: Unable to create new Text-to-Speech audio prompts Fix: Partial holiday or exception caused holiday to be empty

Improvements on agent app where sometimes workitems where shown or didn’t close Improvements on specific transfer actions Check this overview for known limitations regarding transferring General architectural platform improvements

Fix: on supervisor screen not showing callduration Fix: for flickering PowerFrame Various bugfixes regarding transferring calls

New: Safe Transfer in Agent app (blind transfers stay visible in Interaction Column until answered) New: Ringtone during transfer New: US-Region Satellite node

New: Prioritize calls in Queue New: Change agent order in admin portal for Serial Routing Bug: Zoho CRM replicator

New: Safe Transfer action in CallFlow editor

Fixed: incorrect sign-in message when accessing admin portal