archives

New: Support for sending WhatsApp Rich Media Templates New: Added integration with Zenvia (WhatsApp Business Provider) New: Configure showing maximum Campaigns in Teams Adaptive Card New: Handling of ‘hanging’ CRM Replicators Fix: Chatbot results outlining

New: Role Based Access Control (Click here how to configure)

New: With the Facebook integration you can ask a user for his/her email address to do a CRM lookup (see this example) New: Transcript API also supports retrieval of attachments Improvement: Performance improvement on the core platform Improvement: Option to add a description to a created API key Improvement: MS Dynamics replicator now has two [...]

New: Facebook messenger integration (Facebook TouchPoint) New: Webchat pre-chat form supports multiple languages Improvement: The overview of flowcharts shows the connected TouchPoint Improvement: Prevention of deleting a flow which has an active flow attached Improvement: Added new error logging to admin portal Improvement: Limiting AD users when >1000 users Fix: Column widt fix when reviewing [...]

New: Campaign API (sending our WhatsApp and SMS via API) New: Language detection for sentiment analysis Fix: prevent crashing webchat conversation when prechat form is not filled in

New: Salesforce CRM Replicator New: Option to include postback buttons to Toastar adaptive cards Improvement: Powerhook JSON includes Endpoint types and names Fix: an issue which could rarely end a new webchat conversation

New: Phonebook (search in your CRM replicator and chat/dial a contact) New: TouchPoint API (create your own TouchPoint integration) New: Transcript API (retrieve the transcript of a conversation) Fix: Wallboard signin on iOS fixed Fix Agent/Customer pending now displays correct status

New: Pre-chat forms are supported on Webchat. You can, for example, ask for a name and email address which can be send to the Teams Agent. An entered emailaddress or phonenumber can be used to do a CRM lookup New: When images are embedded in the chatbot (using markdown language) they will now be send [...]

New: SMS TouchPoint available New: Create Timeout on Waitinput (eg. when an Teams agent does not respond within x time, the webchat user can receive a notification) Improvement: Renamed ‘My FAQ’s’ to ‘Chatbot’

New: When you install the ROGER365 App and add it to a channel, a tab showing the Wallboard is automatically added to that channel New: You’re able to change the contactpersons information New: The webchat has a new icon in the topbar: a user can enlarge the webchat window New: Added option to download the [...]