archives

New: Skill based Routing for Contact Center Queues New: CRM Replicator for Exact Online Various minor bugfixes and improvements

New: Profile pictures are shown in the Agent and Supervisor tab Improvement: Filters on the supervisor tab are saved Improvement: Active call on agent tab is persistent when closing / opening Improvement: Show reason codes at agent overview when status is away Improvement: On the Live Call overview, the state ‘on hold’ is added Improvement: [...]

New: redirect option when no agents available or have ‘offwork’ status New: added queue name on AgentDetail reporting page Fix: Correct message when evaluation is expired

New: Supervisor tab available in Teams App New: Presence integration with Teams New: Role Based Access for Reporting & Supervisor tab New: Added sorting on Queue Detail page Fix: On hold timer is now working Change: Off-work icon changed Change: Timer notation on Queue Summary Page Change: Phonenumber variable can be added to Powerframe URL

New: (Contact Center) Teams caller is identified by sip address in queue instead of GUID Fix: Authentication issues with Teams Apps (Contact Center, WallBoard) Fix: (Contact Center) Various reporting issues fixed

NEW: First release of Contact Center New Teams App Manifest files Fix: Meet Now button is working again Fix: File upload for chatbot is working again Improvement: Not mandatory to select CRM Datasource for Whatsapp out

New subscription information added to admin portal main screen Fix whatsapp campaigns sorts ascending Fix Chatbot transcript not readable in dark mode (iOS)

Fixed a bug regarding sending WhatsApp templates

New: Option to delete transcripts after x period New: Option to delete received attachments after x period New: Platform will send an adaptive card when subscription is running out of conversations Improvement: TouchPoint API compatibility with Microsoft Power Virtual Agent Improvement: Flow editor video option added to Convert action Improvement: Support for new TOPdesk authentication [...]

Fix various bugs and improved speed & stability