archives

New: Integration with MessageBird (Whatsapp for Business) Improvement: Prevent callflows from having the same name Improvement: Added Timeout node on Queue Action Fix: Various fixed on the Graphical CallFlow editor

Fix: Worklog items in Agent app were not always closed after a call Various general improvements

Fix: Declined calls not reported correctly Fix: Bug causing slow responses on platform Improvement: Teams app shows ‘Evaluation Ended’ when evaluation is expired

New: Filter on supervisor page for queues New: Replacement of uploaded wav promtp available Change: Adding Contact URL for CRM Replicator no longer mandatory Change: Per licensed queue a maximum of 3 resource accounts are allowed Improvement: Add a logout button on contact center access denied page Fix: ‘Ringing at’ available again

New: CRM Connector for Hubspot Change: Salesforce CRM connector synchronization between email and sipaddress Fix: Sandbox cm.com working again Fix: Unable to redirect external calls

New; CRM Connector for Zoho CRM

Change: New enrollment does not require to first enter contact data. Proces starts instantly with logging in with Microsoft Account Improvement: Changed the way  calls are transferred from the queue to an agent Improvement: Searching security groups and users now support large amount Improvement: Option to copy weekday schedules Various small fixes

New: Language selection in callflow, so you can apply correct audio prompts Improvement: UI improvement agent (Ringing at:)

New: Webchat TouchPoint you can disable ‘participant connected/disconnected’ notification Improvement: SalesForce connector no limit of persons per account Improvement: CallId can be used as queryparameter in PowerFrame URL Improvement: Reason code is visible in Supervisor App Fix: Powerframe no longer refreshes on every change Fix: Issue with timezones on supervisor reporting page

New: API for extracting Contact Center reporting (Documentation) New: Add ‘holiday’ option in schedules. Can already be used in flow for Social Messaging and soon also for Contact Center Improvement: Salesforce CRM Replicator Improvement: Exact Online CRM Replicator Fix: Various improvements for Contact Center