archives

New subscription information added to admin portal main screen Fix whatsapp campaigns sorts ascending Fix Chatbot transcript not readable in dark mode (iOS)

Fixed a bug regarding sending WhatsApp templates

New: Option to delete transcripts after x period New: Option to delete received attachments after x period New: Platform will send an adaptive card when subscription is running out of conversations Improvement: TouchPoint API compatibility with Microsoft Power Virtual Agent Improvement: Flow editor video option added to Convert action Improvement: Support for new TOPdesk authentication [...]

Fix various bugs and improved speed & stability

New: Multiple language support for end users in Teams (English, German, Dutch, French, Portugese) Improvement: Added WhatsApp TouchPoint Config ID (needed when using Campaign API) Improvement: WhatsApp TouchPoint API key hidden

Improvement: Unassigned conversations on the Wallboard are now grouped per Teams Channel

New: Support for sending WhatsApp Rich Media Templates New: Added integration with Zenvia (WhatsApp Business Provider) New: Configure showing maximum Campaigns in Teams Adaptive Card New: Handling of ‘hanging’ CRM Replicators Fix: Chatbot results outlining

New: Role Based Access Control (Click here how to configure)

New: With the Facebook integration you can ask a user for his/her email address to do a CRM lookup (see this example) New: Transcript API also supports retrieval of attachments Improvement: Performance improvement on the core platform Improvement: Option to add a description to a created API key Improvement: MS Dynamics replicator now has two [...]

New: Facebook messenger integration (Facebook TouchPoint) New: Webchat pre-chat form supports multiple languages Improvement: The overview of flowcharts shows the connected TouchPoint Improvement: Prevention of deleting a flow which has an active flow attached Improvement: Added new error logging to admin portal Improvement: Limiting AD users when >1000 users Fix: Column widt fix when reviewing [...]