archives

Improvement: Performance and stability improvements Fix: Fixed issue that profile picture wasn’t shown in the admin portal

New: Twitter TouchPoint available Improvement: Simplified the “setAction” action within the flowchart by removing the “Expression destination variable”. Improvement: Performance and stability improvements Fix: Fixes on missing uploaded images Improvement: Improvements on adaptive cards Improvement: Reporting module Improvement: Conversation calculations

New: Option to insert PowerHook (webhook) to trigger an external application or workflow New: Custom CRM: connect your own CRM system via the provided API keys Improvement: New look and feel of the admin portal Improvement: Simplified the “setAction” action within the flowchart by removing the “Expression destination variable”. Improvement: Reporting; option to generate reporting [...]

New: Big look-and-feel improvement webchat: Minimize webchat Visual alert message when new message is received Sound alert when message is received Upload media (images and PDF) New: Meet-Now functionality. Instantly escalate to a Teams (video) meeting Improvement: To keep the reporting transparent open conversations are now automatically closed after 24 hours Improvement: In a CRM [...]