archives

New: Agent Assist for Contact Center (check documentation page) New: Refactor of search fields Improvement: Supervisor options for outbound calls Improvement: Validator for custom query filters for Agents & Agent Profiles (Beta) admin pages (update your Attendant App Registration) Improvement: Configurable template for Email TouchPoint Fix: Unable to load admin page of available users with [...]

New: Support of variables using Evaluate Jsoncontent option for OpenAI actions (check page documentation) Improvement: Refactor of Agents admin page (check page documentation) Improvement: Refactor of Agent Profiles (Beta) admin pages (check page documentation) Improvement: Status and close confirmation messages of Webchat TouchPoint supports special characters Various bug fixes and other improvements

Various bug fixes and other improvements

New: Brand new login page for Contact Center application New: Supervisor page supports custom Away statuses New: Custom people picker query filter for Agent Profiles (check documentation page) New: Tooltip in subscription overview representing enrollment cluster New: Usages option for Queues page Various bug fixes and other improvements

Fix: Caller summary report page can create horizontal scrollbar Various bug fixes and other improvements

New: (Beta) Email TouchPoint (check documentation page) New: (Beta) Redirect option (check documentation page) New: Close confirmation option for Webchat TouchPoint Improvement: Improvement for extend wrap-up time function Fix: Longest waiting timer not working properly Various bug fixes and other improvements

New: Caller reporting category New: Markdown support for Hybrid Queues New: Informational popup while altering the name of Audio Prompt or Predefined message Improvement: Synchronized updates of Notes for Attendant Console Various bug fixes and other improvements

Improvement: General improvement for Hybrid Queues Improvement: Small improvements for Database usage graph Improvement: Possibility to close open conversation while altering subflow configuration Fix: Reporting pages and personal Call history is in UTC time Various bug fixes and other improvements

New: (Beta) Outbound Call Campaigns API (check documentation page) New: (Beta) Agent Profiles page for ROGER365 admin portal (check documentation page) Fix: Queue selector falling back to default CC Queue after doing refresh Fix: Mismatch in Y axis with exclude option for Agent summary report Various bug fixes and other improvements

Improvement: Date formats in Contact Center are based on location (Teams language) Improvement: General improvement for Contact Center login page Fix: Powerframe tab reloading due to call state change Various bug fixes and other improvements