archives

New: Brand new login page for Contact Center application New: Supervisor page supports custom Away statuses New: Custom people picker query filter for Agent Profiles (check documentation page) New: Tooltip in subscription overview representing enrollment cluster New: Usages option for Queues page Various bug fixes and other improvements

Fix: Caller summary report page can create horizontal scrollbar Various bug fixes and other improvements

New: (Beta) Email TouchPoint (check documentation page) New: (Beta) Redirect option (check documentation page) New: Close confirmation option for Webchat TouchPoint Improvement: Improvement for extend wrap-up time function Fix: Longest waiting timer not working properly Various bug fixes and other improvements

New: Caller reporting category New: Markdown support for Hybrid Queues New: Informational popup while altering the name of Audio Prompt or Predefined message Improvement: Synchronized updates of Notes for Attendant Console Various bug fixes and other improvements

Improvement: General improvement for Hybrid Queues Improvement: Small improvements for Database usage graph Improvement: Possibility to close open conversation while altering subflow configuration Fix: Reporting pages and personal Call history is in UTC time Various bug fixes and other improvements

New: (Beta) Outbound Call Campaigns API (check documentation page) New: (Beta) Agent Profiles page for ROGER365 admin portal (check documentation page) Fix: Queue selector falling back to default CC Queue after doing refresh Fix: Mismatch in Y axis with exclude option for Agent summary report Various bug fixes and other improvements

Improvement: Date formats in Contact Center are based on location (Teams language) Improvement: General improvement for Contact Center login page Fix: Powerframe tab reloading due to call state change Various bug fixes and other improvements

New: Option to set labels for schedule records New: Labels property for Schedule actions New: Database usage summary graph in ROGER365 admin portal Improvement: General improvement of Schedule page at ROGER365 admin portal Fix: Problem with searching for specific security group in Contact Center Various bug fixes and other improvements

New: Make Call Virtual (Beta) action (check documentation page) New: More details on failed Custom CRM Replicator requests New: Functional permissions (RBAC) for Social Messaging and Toastar New: Sentiment score in Hybrid Queues New: Breaking change for Datawarehouse Reporting (download latest logic app templates) Improvement: Refactor of CRM component for Contact Center Improvement: Refactor of [...]

Improvement: Supervisor's Live call section does return correct call state Fix: Group and user selector at Transfer & Safe Transfer actions Various bug fixes and other improvements