archives

Improvement: Further visual improvements for Agent Assist Fix: Wrap-up items opened for very long time causes issues on the Agent page Various bug fixes and other improvements

Improvement: Tooltip for long contact names in Contact Center application Improvement: Agent Assist's user interface made to look similar to the rest of the Agent page Fix: Callback request problem with sending resolved variables, edited title after call state change Fix: Agent Assist history tab not showing WhatsApp records with call interaction open Fix: Agent [...]

New: Supervisor assist option for Contact Center (check documentation page) New: Option for automatic recovery from "Not Ready" Agent status in admin portal (check documentation page) New: "Mailto Link" Callback request type (check documentation page) Improvement: Email type of Callback request support of variables Improvement: Send Attachment button for Hybrid Queues Fix: Adaptive card unsupported [...]

New: Agent Assist for Contact Center (check documentation page) New: Refactor of search fields Improvement: Supervisor options for outbound calls Improvement: Validator for custom query filters for Agents & Agent Profiles (Beta) admin pages (update your Attendant App Registration) Improvement: Configurable template for Email TouchPoint Fix: Unable to load admin page of available users with [...]

New: Support of variables using Evaluate Jsoncontent option for OpenAI actions (check page documentation) Improvement: Refactor of Agents admin page (check page documentation) Improvement: Refactor of Agent Profiles (Beta) admin pages (check page documentation) Improvement: Status and close confirmation messages of Webchat TouchPoint supports special characters Various bug fixes and other improvements

Various bug fixes and other improvements

New: Brand new login page for Contact Center application New: Supervisor page supports custom Away statuses New: Custom people picker query filter for Agent Profiles (check documentation page) New: Tooltip in subscription overview representing enrollment cluster New: Usages option for Queues page Various bug fixes and other improvements

Fix: Caller summary report page can create horizontal scrollbar Various bug fixes and other improvements

New: (Beta) Email TouchPoint (check documentation page) New: (Beta) Redirect option (check documentation page) New: Close confirmation option for Webchat TouchPoint Improvement: Improvement for extend wrap-up time function Fix: Longest waiting timer not working properly Various bug fixes and other improvements

New: Caller reporting category New: Markdown support for Hybrid Queues New: Informational popup while altering the name of Audio Prompt or Predefined message Improvement: Synchronized updates of Notes for Attendant Console Various bug fixes and other improvements