archives

New: Social schedule now has IsHoliday option (check Documentation page) New: Supervisor screen shows outbound calls Fix: Manual workitem complete button Various Bug fixes

New: Personal Call History New: Azure OpenAI Action Preview (Enterprise license only, check Documentation page) New: Contact Center Swagger API (eg for Agent settings and data for Wallboards, check Documentation page) Change: Creation of API keys with multiple scopes (check Documentation page) New: Queue Info action now includes ‘AgentsAvailable’ information (check Documentation page) Fix: Preferred agent with [...]

New: Reporting Access Settings (check Documentation page) New: ServiceNow CRM Integration/Replicator New: Ringtone when placing outbound call Various bugfixes and other improvements

New: Preferred Agent Routing (check documentation page) New: Last Agent Routing (check documentation page) New: Option for supervisor to logout agent from queue Improvement: Option tot delete and rename created Chatbots Various minor bug fixes

New: Outbound reporting added New: SSML support for Text to Speech action Improvement: Added CSV separator in export CSV-file Improvement: Sorting of Attendant Console Favorites Improvement: Add label to added phonenumber in Attendant Favorites list Fix: Sometimes Talk Time in Wrap up displayed 0:00 Fix: Sometimes saving skills wasn’t working

New: Text to Speech action in callflow editor (check documentation page) Improvement: Option to search for agents on Agent page. Also implemented pagination for performance improvement Fix: Queue page sometimes froze due to large amount of skills Fix: Sometimes a timeout occured when creating an agent summary report Fix: Darkmode for Agent app fixed (we [...]

Change: Change in authentication button for Search box and Attendant Console (beta If you are running the Attendant beta, you must recreate your Azure app. Please run Option 1 from the documentation page again. Fix: Dialtone not cancelled when consultative transfer to PSTN was declined

-> There a known issue with login into the ‘Search’ box in the Agent App: because of an expiring authentication token the user get’s an sign-in button every hour. We are currently working on a solution to solve this as soon as possible

Improvement: Pasting a phone number in searchfield which contains special characters possible (eg. 06-12345678) Improvement: Removed toggle button for informal queues on queue selector in Agent UI Fix: SourceID field was missing in powerframe URL Fix: Search & Attendant will reauthenticate automatically every hour to avoid manual Sign In Fix: Call duration in supervisor tab [...]

New: Beta release of new Attendant Console Fix: Agent UI only showed english interface Fix: Unable to create new Text-to-Speech audio prompts Fix: Partial holiday or exception caused holiday to be empty