archives

New: Prioritize calls in Queue New: Change agent order in admin portal for Serial Routing Bug: Zoho CRM replicator

New: Safe Transfer action in CallFlow editor

Fixed: incorrect sign-in message when accessing admin portal

New: Integration with ClarifyGO New: Offer longest waiting from multiple logged in queues Various bugfixes and improvements

New: Redesigned admin portal menu structure Various bugfixes and improvements

New: Admin homepage shows concurrent calls Fix: Outbound calls is not started multiple times when fast clicking

New: Added Active Directory group searching in Agent UI Various small bugfixes and improvements

New: New UI for Social Messaging Flow Editor Fix: Fix when using multiple MessageBird accounts Fix: Reason code wasn’t displayed in Agent, Supervisor en Reporting

New: Adaptive card posted in ROGER channels when eval or subscription expires Change: Audio Prompt option ‘Stop playing after x Seconds’ must have minimum value of 10 seconds Improvement: A failing presence subscription will not disable the whole presence integration Improvement: Webhook on logging now includes headername and headervalue

New: Message in Agent UI when evaluation or contract is about to expire New: Option to add a label to a custom contact in favorite list Fix: Unable to disable Extend Wrapup timer Fix: Error with webchat pre-chat form without variables Fix: Issue with Hubspot integration