archives

New: Multiple language support for end users in Teams (English, German, Dutch, French, Portugese) Improvement: Added WhatsApp TouchPoint Config ID (needed when using Campaign API) Improvement: WhatsApp TouchPoint API key hidden

Improvement: Unassigned conversations on the Wallboard are now grouped per Teams Channel

New: Support for sending WhatsApp Rich Media Templates New: Added integration with Zenvia (WhatsApp Business Provider) New: Configure showing maximum Campaigns in Teams Adaptive Card New: Handling of ‘hanging’ CRM Replicators Fix: Chatbot results outlining

New: Role Based Access Control (Click here how to configure)

New: With the Facebook integration you can ask a user for his/her email address to do a CRM lookup (see this example) New: Transcript API also supports retrieval of attachments Improvement: Performance improvement on the core platform Improvement: Option to add a description to a created API key Improvement: MS Dynamics replicator now has two [...]

New: Facebook messenger integration (Facebook TouchPoint) New: Webchat pre-chat form supports multiple languages Improvement: The overview of flowcharts shows the connected TouchPoint Improvement: Prevention of deleting a flow which has an active flow attached Improvement: Added new error logging to admin portal Improvement: Limiting AD users when >1000 users Fix: Column widt fix when reviewing [...]

New: Campaign API (sending our WhatsApp and SMS via API) New: Language detection for sentiment analysis Fix: prevent crashing webchat conversation when prechat form is not filled in

New: Salesforce CRM Replicator New: Option to include postback buttons to Toastar adaptive cards Improvement: Powerhook JSON includes Endpoint types and names Fix: an issue which could rarely end a new webchat conversation

New: Phonebook (search in your CRM replicator and chat/dial a contact) New: TouchPoint API (create your own TouchPoint integration) New: Transcript API (retrieve the transcript of a conversation) Fix: Wallboard signin on iOS fixed Fix Agent/Customer pending now displays correct status

New: Pre-chat forms are supported on Webchat. You can, for example, ask for a name and email address which can be send to the Teams Agent. An entered emailaddress or phonenumber can be used to do a CRM lookup New: When images are embedded in the chatbot (using markdown language) they will now be send [...]