archives

New: Language selection in callflow, so you can apply correct audio prompts Improvement: UI improvement agent (Ringing at:)

New: Webchat TouchPoint you can disable ‘participant connected/disconnected’ notification Improvement: SalesForce connector no limit of persons per account Improvement: CallId can be used as queryparameter in PowerFrame URL Improvement: Reason code is visible in Supervisor App Fix: Powerframe no longer refreshes on every change Fix: Issue with timezones on supervisor reporting page

New: API for extracting Contact Center reporting (Documentation) New: Add ‘holiday’ option in schedules. Can already be used in flow for Social Messaging and soon also for Contact Center Improvement: Salesforce CRM Replicator Improvement: Exact Online CRM Replicator Fix: Various improvements for Contact Center

Improvement: Sorting Whatsapp templates alphabetically Improvement: New created agents by default have the ‘Off Work’ status Fix: Reporting page admin portal timeout when querying large timeframe Fix: Execution of double end actions Fix: Agent status not changing to not ready after not answering a call Change: Remove download to Contact Center Manifest file. Instead download [...]

New: Skill based Routing for Contact Center Queues New: CRM Replicator for Exact Online Various minor bugfixes and improvements

New: Profile pictures are shown in the Agent and Supervisor tab Improvement: Filters on the supervisor tab are saved Improvement: Active call on agent tab is persistent when closing / opening Improvement: Show reason codes at agent overview when status is away Improvement: On the Live Call overview, the state ‘on hold’ is added Improvement: [...]

New: redirect option when no agents available or have ‘offwork’ status New: added queue name on AgentDetail reporting page Fix: Correct message when evaluation is expired

New: Supervisor tab available in Teams App New: Presence integration with Teams New: Role Based Access for Reporting & Supervisor tab New: Added sorting on Queue Detail page Fix: On hold timer is now working Change: Off-work icon changed Change: Timer notation on Queue Summary Page Change: Phonenumber variable can be added to Powerframe URL

New: (Contact Center) Teams caller is identified by sip address in queue instead of GUID Fix: Authentication issues with Teams Apps (Contact Center, WallBoard) Fix: (Contact Center) Various reporting issues fixed

NEW: First release of Contact Center New Teams App Manifest files Fix: Meet Now button is working again Fix: File upload for chatbot is working again Improvement: Not mandatory to select CRM Datasource for Whatsapp out